Several eBay buyers have reported problems with an eBay trader using the name blacksilvertech - mainly very late delivery and missing items - and particularly those who purchased a portable DVD player, an example of which can be seen here:

It includes the following information (see images right):

Free Portable Carry Case - can be fitted on headrest

and under the shipping tab at the bottom:

UK All mainland standard addresses GBP 19.99 Next Day Postage

The seller charged buyers £19.99 for next day shipping by CityLink. However, in the case of my purchase, after three days the item had not arrived. The seller was contacted several times by e-mail - blacksilvertech@hotmail.co.uk -but there was no response. The seller's contact details were requested from eBay but when the phone number provided, +44 (0)207 093 1621, was dialled it was discovered to be that of a fax machine and nobody answered. Several calls to CityLink revealed that there was no delivery in their system for me. The next day the seller sent an e-mail stating that the item was not in stock and supplies were in transit from China. The question must be asked how an eBay seller can be allowed to advertise items for sale with next day delivery when they are not even in stock?

The e-mail gave another delivery date - the 2nd July 2007 - but that date came and went without delivery and more e-mails were sent without response. CityLink again stated that there were no deliveries scheduled for my address. An 'item not received' report was raised via eBay but as the item was purchased using PayPal the page was redirected to a PayPal complaint process and the issue was pursued there. There was still no response from the seller, blacksilvertech, and after several days the claim was escalated to a claim for a refund.

Quite unexpectedly, on 6th July 2007, the item arrived. However, after an inspection of the contents it was discovered that the case, which was included in the price, was missing. On returning to the PayPal Resolution Centre there did not seem to be a process for commuting a refund claim for an item not received to an item not as described - so I decided to close the claim and open another one - but as I soon discovered, the PayPal complaints procedure does not allow for this either.

I have written numerous subsequent e-mails to the seller, blacksilvertech, and PayPal. The seller has never responded to the complaint that the item was incomplete and PayPal have metaphorically turned their palms upwards in a gesture indicating that they are not prepared to assist in any way and that without explaining on their website how to go about such an issue, once a claim is closed they will not offer any support. This is a gross failing on the parts of PayPal/eBay.

The seller, blacksilvertech, should refund all the buyers who had to wait two weeks for delivery, having paid for 24 hour shipping AND have all missing items supplied.

eBay have blocked me from contacting other unhappy customers of blacksilvertech. There is no doubt that there are many happy customers but this is an example of eBay Feedback from other buyers with similar problems with this seller who feel that they have not been treated fairly:

DO NOT DEAL. Incorrect, overpriced & inferior item. Fails to respond. Useless.

Great item but was out of stock when purchased, had to wait 2 weeks for delivery

still not reccived 1 week rang courrirer no delivery for address recored

ITEM FINALLY CAME AFTER 14 DYS - WITHOUT 2 PARTS. DISGUSTING SERVICE & COMMS

good item but no free usb card

Paid within mins of buying on 2nd july still not received!!!!!! emails no reply!

Does not send item warning do not buy

Item arrived eventually bought 20thjune del 6th july. should return postage!

took 12 days to arrive and no free car holder came with it. very poor service

Item not in stock then seller cancelled my payment with no notice/communication

SAYS NEXT DAY DELIVERY IN UK - PAID FOR / NEVER GOT / IN HANDS OF PAYPAL

I Paid in 5mins, buyers BEWARE NO GOODS RECVD just excuses in hands of paypal

paid 24hrs of bid end,not received. you will not get item do not buy, absconding

faulty product, no reply to complaints, in the process of claiming

good iteam slow delivery memory stick missing dosn`t answer all emails

VERY POOR SERVICE HAD TO WAIT TO LONG FOR HELP PAID TO GET FIXED AS DID NOTWORK

my item has not yet arrived. and i am furious.

Seller didn't respond to questions post sale.

item not recieved 14 days since item paid for & no reply to emails!!

purchased on sunday 19.99 next day postage arived following friday free usb stic (k missing?)

Did not respond to questions asked by email. Customer relations not good.

item as described but delivery 2 weeks late said they had no stock. so why sell